Call Management
Organize and manage MultiCall entries (Outbound) in a clear table. Create new entries with specific tasks and messages, and track their status and history over time.
Automated calls are a central feature of voiceOne, aimed at improving the efficiency and quality of customer communication. This feature uses advanced AI technology to automatically capture, prioritize, and manage incoming calls, ensuring businesses never miss important calls while increasing customer satisfaction.
🌟 voiceOne – The All-in-One Business Communication Suite
1. Communication & Telephony
AI Reception & Call Handling — 24/7 Switchboard
Every call is picked up in under a second. Request understood, appointment booked, intelligent routing. Compared to traditional answering services on the dedicated page.
AI Outbound Campaigns — MultiCall Auto-Dialer
3-wave strategy, automatic redial, CRM-integrated. Compared against Aircall & Aloware.
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Automatic Call Summaries
Every conversation is automatically analyzed and summarized. Immediately after the call, you receive the most important points and action items clearly presented.
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Phone Number Management
Manage various phone numbers centrally in one system. Assign numbers to different agents and maintain an overview.
2. AI & Automation
AI Knowledge Base (RAG)
Your documents become a knowledge base — with source citation in calls.
Automation & Workflows — n8n with Phone Triggers
Compared against Zapier & Make, ready-made templates, included in the voiceOne plan.
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ChatGPT Integration
Integrates ChatGPT for AI-powered conversations with conversation history storage. The system uses various GPT models and enables context-aware interactions with a history of up to 50 messages per session.
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ElevenLabs Speech Synthesis
Professional Text-to-Speech solution with the modern Eleven Turbo v2.5 model. Offers a variety of voices with adjustable parameters for stability, voice similarity, and speaker style.
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Conversation Overview
Comprehensive management and analysis of conversation recordings with search and filter functions. Allows time-based filtering and searching by name, phone number, or conversation content.
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Task Management Dashboard
Clear task management system with real-time statistics for new, overdue, and completed tasks. Shows a clear overview of the status of all managed tasks.
3. CRM & Contacts
AI CRM — The CRM that knows every call
Side-by-side comparison with HubSpot & Pipedrive, three industry use-cases, every feature on one focused page.
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Contact Management
Manage all contacts centrally in one place. Add new contacts, edit existing ones, and efficiently organize your business communication.
4. Email & Communication
AI Email Agent
Inbox that sorts itself — with draft replies in your tone.
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AI-Powered Email Agent
Activate the Email Agent in the settings to automatically monitor your inbox and reply to emails. Configure the system prompt for your brand voice. Set up filter rules (subject, sender, folder) to control which emails are processed. Track all activities in the log and find sent emails in your outbox. Supports IMAP & SMTP (Gmail, Outlook, etc.).
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Email Template System (Newsletter Function)
Create and use professional email templates for various occasions. Save time with reusable templates featuring dynamic fields.
5. Calendar & Appointments
AI Appointment Booking
Bookings on phone, by email and on web. Google + Outlook + CalDAV.
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Multi-Calendar Integration
Seamlessly sync your appointments across different calendar platforms.
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Appointment Scheduling and Management
Allow clients and partners to book appointments in your calendar independently. The intelligent system considers your availability and time zone preferences.
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Automatic Appointment Reminders
Send personalized reminders to all participants before each appointment. Reduce no-shows with timely notifications via email or SMS.
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Automatic Synchronization
Your connected calendars are automatically synchronized every 15 minutes.
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Google Calendar Integration
Connect your Google Calendar for seamless appointment synchronization.
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Outlook Calendar Integration
Connect your Outlook Calendar for smooth appointment planning.
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Calendly Integration
Connect your Calendly account for automatic appointment transfer.
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eTermin Integration
Connect your eTermin calendar to synchronize your appointments.
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CalDAV Integration
Connect CalDAV-compatible calendars (e.g., Apple, Nextcloud) for cross-platform synchronization.
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iCal Import/Export
Easily import or export appointments using the iCalendar format (.ics).
6. Social Media & Marketing
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Social Media Integration
Connect all your social media accounts to the platform and have your leads called directly.
7. System & Administration
White Label / Reseller
voiceOne under your brand. Up to 35% margin, from 25 seats.
Analytics Dashboard
Live volume, wait time, conversion, sentiment — per agent and location.
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User Management and Profiles
Simple user management system for adding and managing users with basic information like name and email.
8. User Interface
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Intuitive Navigation
Navigate effortlessly through all features with a clearly structured user interface. The thoughtful menu navigation makes operation easy even for new users.
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Responsive Design
Use all features optimally on any device, from smartphone to desktop. The adaptive design automatically adjusts to different screen sizes.
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Dynamic Page Updates
Experience delay-free work through automatic updates of the user interface. Changes are displayed in real-time without reloading the page.
9. Tasks & Productivity
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Task Management
Create and manage calls that the AI makes for you.
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To-Do Lists
Organize your daily tasks in clear lists. Mark completed tasks and keep track of upcoming todos.
10. Customization & Integration
API & Webhooks
REST + GraphQL + 20+ webhook events. 5 official SDKs. Free sandbox.
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White-Labeling
Design the platform completely in your brand's look and feel. Customize colors, logos, and layouts to match your corporate identity.
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System Interfaces
Connect voiceOne seamlessly with your existing systems and tools. The open architecture allows flexible integrations with third-party software.
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Configurable Settings
Adapt all aspects of the platform to your specific requirements. From notification settings to workflow automations – everything is individually configurable.
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API & Webhooks
Extend functionality by accessing our API and webhooks or use pre-built integrations of external services.
11. CRM Integration
Call Recording
GDPR-compliant recording + transcription + full-text search + sentiment.
Compliance 2026 · Landing page
Open E-Invoicing page →
E-Invoicing UK & EU — Peppol BIS 3.0 + MTD
HMRC Making Tax Digital, Peppol exchange, invoice in any format from voiceOne.
New · Landing page
Open Accounting page →
Accounting & Tax Export — Sage, Xero, HMRC MTD
Compared against Xero & QuickBooks, sync chart of accounts, MTD-ready.
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Multi-CRM Support
Integration with various CRM systems such as Pipedrive, Salesforce, Hubspot, and Close.com. Easy connection via API keys and central management of all CRM connections in a clear interface.
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Synchronization
Manual and automatic synchronization of contacts between different CRM systems. Central "Sync Now" button for immediate updating of all connected systems.
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CSV Import/Export
Import contacts from CSV files or export your contact list for backup or use in other applications.